Some of our interventions
SNCF – Poubellator
Finding operational solutions to encourage the travelers to throw their wastes in the sole trashcan of the train’s car (no trashcans for each seat).
Goal: reverse the downward trend followed by the global satisfaction and the cleanliness item by bettering the delivered quality while containing the cleaning costs.
25 Nudges produced.
One flagship nudge set : Poubellator, which makes the trashcan salient and facilitates the act of throwing one’s garbage.
Quality: complete disappearing of critical incidents: from 14% to 0%.
Client satisfaction: reversion of the downward trend.
3 nudges reached long-term deployment.